Terms and conditions

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1. Introduction

Welcome to SunPlum Rentals. By accessing or using our website at vacationrental.sunplum.com, you agree to comply with and be bound by these terms and conditions of service. If you disagree with any part of these terms, please do not use our website.

2. Rental Services

a. Short-Term Rentals: We offer short-term rentals for durations typically less than one month. These rentals are intended for vacation purposes and are subject to availability and our booking policies.

b. Mid-Term Rentals: We also provide mid-term rentals for a minimum of one month and up to one year. These rentals are suitable for traveling professionals, including medical staff, pilots, and flight crews.

c. Long-Term Rentals: We offer long-term rentals with a standard 12-month lease.

3. Booking Process

a. Guests: To book a rental, guests must comply with our booking procedures, provide accurate information, and adhere to our policies and agreements.

b. Hosts: If you are interested in partnering with us to list your property, please contact us for further details and requirements.

4. User Responsibilities

a. Guests: Guests are responsible for complying with the rental terms, respecting property rules, and treating the rental with care during their stay.

b. Hosts: Hosts are responsible for providing accurate property information, maintaining the property in good condition, and adhering to legal and safety requirements.

5. Leasing Protocol and Background Checks

a. Rental Transactions: SunPlum Rentals acts as an online platform connecting renters to our properties that we own or sublease. We serve as the owner and property manager for the short-term, mid-term, or long-term rentals. We broker, lease, or sublease apartments directly and guarantee or ensure any rental transaction between renters and property owners/managers.

b. Third-Party Services: Certain services, such as leasing, background screening, and payment facilitating, may be provided by third parties and affiliated entities. Additional terms and conditions for these services will be presented to you for review and acceptance, if applicable, at the time of use.

6. Dispute Resolution and Arbitration

a. Arbitration Agreement: By using our website and services, you agree that any disputes between you and SunPlum Growth, LLC will be resolved through binding individual arbitration. This agreement waives your right to a court hearing and jury trial, as well as participation in class action lawsuits or class-wide arbitration.

7. Limitation of Liability

a. SunPlum Growth, LLC is not responsible for any damages, losses, or liabilities arising from the use of our website or rental services, including but not limited to property damage, personal injury, or financial losses.

b. Users agree to indemnify and hold SunPlum Growth, LLC harmless from any claims or demands arising out of their use of our website or services.

8. Intellectual Property

a. Website Content: All content on vacationrental.sunplum.com, including text, graphics, logos, images, and software, is the intellectual property of SunPlum Growth, LLC and protected by applicable laws.

b. User Content: By submitting any content to our website, including reviews or testimonials, you grant SunPlum Growth, LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and publish that content.

9. Website Updates

We reserve the right to update, modify, or discontinue our website, including any features, content, or services, at any time without prior notice. We are not liable for any losses or damages arising from such updates or modifications.

10. Legal Entity and Website Address

a. Legal Entity: Our legal business name is SUNPLUM GROWTH, LLC (or SunPlum Growth, LLC). We also operate under the short names SUNPLUM, SUNPLUM RENTALS, or SUNPLUM VACATION RENTALS, all of which fall under SUNPLUM GROWTH, LLC.

b. Website Address: You can access our website at vacationrental.sunplum.com.

11. Location and Mailing Address

a. Location: We are based in Raleigh, North Carolina.

b. Mailing Address:

   SUNPLUM GROWTH, LLC

   14460 Falls of Neuse Rd, Ste 149-373

   Raleigh, NC 27614